Effective Date: July 25, 2026
Last Updated: July 25, 2026
Introduction
At Cyooz Solutions Group (“Cyooz,” “we,” “our,” or “us”), protecting your privacy is fundamental to the way we design, develop, and operate our technology. We believe that trust is earned through transparency, responsible data practices, and strong security. Whether you are visiting our website, requesting a product demonstration, creating an account, or using one of our software platforms, you deserve to understand what information we collect, why we collect it, and how we protect it.
This Privacy Policy explains how Cyooz Solutions Group collects, uses, stores, shares, and safeguards personal information across our website, applications, cloud services, and future products. It also describes the choices available to you regarding your information and the rights you may have under applicable privacy laws.
By accessing or using any Cyooz service, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Policy
This Privacy Policy applies to every website, software application, cloud platform, mobile application, customer portal, demonstration environment, and online service owned or operated by Cyooz Solutions Group. It also applies to future products released under the Cyooz brand unless a separate privacy notice is expressly provided for that product.
Our services may be used by organizations, schools, businesses, employees, students, parents, administrators, teachers, contractors, or individual users. Depending on how a service is used, Cyooz may act either as the organization providing the service directly or as a service provider processing information on behalf of one of our customers.
Information We Collect
The information we collect depends on the way you interact with our website and services.
When you contact us, request a demonstration, subscribe to a service, create an account, or communicate with our team, we may collect personal information such as your name, email address, telephone number, organization, job title, billing information, and any other information you voluntarily choose to provide.
When you use one of our products, we may also collect information necessary to operate the service. Depending on the product, this may include account settings, user preferences, uploaded documents, financial records, communication history, attendance records, academic information, reports, or other operational data that enables the platform to function as intended.
We also automatically collect technical information about the devices used to access our services. This may include your IP address, browser type, operating system, language settings, device identifiers, pages visited, referral sources, session activity, timestamps, diagnostic information, and performance logs. This information helps us maintain the security, reliability, and performance of our services.
How We Use Information
The information we collect is used only for legitimate business purposes related to providing and improving our services.
We use information to create and manage user accounts, authenticate users, process subscriptions, deliver requested services, provide technical support, communicate important service announcements, process transactions, improve platform functionality, detect fraudulent activity, analyze product performance, maintain system security, comply with legal obligations, and develop new features that better serve our customers.
Whenever possible, we minimize the amount of information collected and process only what is necessary to operate our services effectively.
Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, Cyooz processes information because it is necessary to provide requested services, fulfill contractual obligations, comply with legal requirements, protect legitimate business interests, maintain platform security, or because consent has been provided for specific processing activities.
Where consent is required, users may withdraw that consent at any time, subject to applicable legal or contractual limitations.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, maintain secure sessions, remember user preferences, analyze website performance, and better understand how visitors interact with our services.
These technologies allow us to improve navigation, measure product usage, detect technical issues, and continuously enhance the user experience. Additional information regarding our use of cookies is available in our separate Cookie Policy.
How We Share Information
We understand that organizations trust us with valuable information, and we do not sell personal information to advertisers or unrelated third parties.
Information may be shared only when necessary to operate our services. This includes carefully selected service providers who assist us with cloud hosting, payment processing, customer support, infrastructure management, email delivery, authentication, analytics, and security monitoring. These providers are contractually required to protect information, maintain confidentiality, and use the information only for the specific services they provide to Cyooz.
We may also disclose information when required by law, court order, legal process, or governmental request, or when disclosure is necessary to protect the safety, rights, property, or security of our customers, employees, or the public.
Should Cyooz ever become involved in a merger, acquisition, corporate restructuring, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable legal protections.
Data Security
Protecting customer information is one of our highest priorities. We employ multiple administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, or destruction of information.
Our security program includes encrypted communications, encrypted storage for sensitive information, secure cloud infrastructure, continuous monitoring, controlled administrative access, authentication safeguards, routine software updates, automated backups, activity logging, and secure development practices.
Although no system connected to the Internet can guarantee absolute security, we continuously evaluate and strengthen our security controls to address evolving threats and industry best practices.
Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill contractual commitments, resolve disputes, enforce our agreements, maintain legitimate business records, and comply with applicable legal obligations.
When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of using appropriate technical measures designed to prevent unauthorized recovery.
International Data Transfers
Cyooz provides cloud-based services that may be accessed from different countries. Depending on where you access our services and where our infrastructure providers operate, information may be processed or stored in jurisdictions outside your country of residence.
Whenever international transfers occur, we implement appropriate safeguards designed to maintain a level of protection consistent with applicable privacy laws.
Children’s Privacy
Certain Cyooz products, including educational platforms such as EdHaiti, may be used by educational institutions that manage information relating to students.
In these situations, Cyooz generally processes student information on behalf of the educational institution and according to the instructions provided by that institution. Schools and organizations remain responsible for determining the lawful basis for collecting and providing such information to our services.
We do not knowingly collect personal information directly from children where prohibited by applicable law.
Your Rights
Depending on your jurisdiction, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of certain information, object to particular processing activities, request restrictions on processing, withdraw consent where applicable, or receive a copy of your information in a portable format.
Requests relating to privacy rights will be reviewed in accordance with applicable law and may require verification of identity before processing.
Changes to this Privacy Policy
Technology evolves continuously, and our products continue to improve. For that reason, this Privacy Policy may be updated periodically to reflect changes in our services, security practices, or legal obligations.
Whenever significant changes are made, we will update the “Last Updated” date at the beginning of this document and, where appropriate, provide additional notice through our website or products.
Your continued use of our services after any revised Privacy Policy becomes effective constitutes acceptance of the updated policy.
Contact Us
If you have questions regarding this Privacy Policy, our privacy practices, or the way your information is handled, please contact us.
Cyooz Solutions Group
Privacy Team
Support: support@cyooz.com
Website: https://www.cyooz.com
Our Commitment
At Cyooz Solutions Group, protecting information is more than a regulatory requirement—it is a responsibility that shapes every product we build. We remain committed to developing secure, transparent, and reliable technology that organizations can confidently depend on today and in the future.